Shipping Policy

Last Updated: January 2026

Effective Date: January 2026

Thank you for shopping with XIA MEN SHI XIN XU BEN YUAN MAO YI YOU XIAN GONG SI. Our website specializes in digital game top-ups, game currencies, gift cards, CD-Keys, and other virtual products. Because our products are delivered electronically, no physical shipment is required unless otherwise stated on the product page.

1. Digital Delivery

All eligible products purchased through vexbury.com are delivered digitally. Delivery may be completed through direct game recharge, digital redemption codes, customer account delivery, or order confirmation email depending on the selected product.

Customers should carefully review product descriptions before placing an order to understand the specific delivery method for each product.

2. Processing Time

Most orders are processed automatically within a few minutes after successful payment confirmation.

Some products may require additional manual verification or supplier confirmation. During these situations, processing may take longer than the estimated delivery time displayed on the product page.

3. Customer Information

Customers are responsible for providing complete and accurate information including Player ID, Character Name, Server, Region, Platform, Email Address, or any additional information requested during checkout.

Incorrect or incomplete information may delay delivery or prevent successful fulfillment. Orders delayed due to customer-provided information are not considered delivery failures.

4. Delivery Confirmation

After successful delivery, customers may review their completed order through their account dashboard or order confirmation email. Certain products may also display delivery records directly within the order history page.

5. Delayed Orders

Occasionally, delivery may be delayed because of:

  • Game server maintenance.
  • Publisher system updates.
  • Supplier inventory synchronization.
  • Payment verification procedures.
  • High seasonal order volumes.
  • Technical issues beyond our reasonable control.

Our customer support team will continue monitoring delayed orders until completion whenever possible.

6. Failed Delivery

If an order cannot be completed because of supplier limitations, unavailable inventory, discontinued products, or technical restrictions, customers will be notified and an appropriate solution will be provided according to our Refund Policy where applicable.

7. Order Verification

To protect customers and reduce fraud, certain transactions may require additional verification before delivery. Orders requiring verification may remain pending until the verification process has been successfully completed.

8. Customer Support

If you experience any delivery issue, please contact our support team and provide your order number together with any relevant account information so that we can investigate your request as quickly as possible.

  • Company: XIA MEN SHI XIN XU BEN YUAN MAO YI YOU XIAN GONG SI
  • Website: vexbury.com
  • Email: [email protected]

9. Service Interruptions

Delivery services may be temporarily unavailable due to scheduled maintenance, internet outages, force majeure events, payment provider interruptions, publisher maintenance, or other circumstances beyond our reasonable control.

We will make reasonable efforts to restore normal service as quickly as possible whenever interruptions occur.

10. Policy Updates

This Shipping Policy may be updated periodically to reflect operational changes, legal requirements, or improvements to our services. Updated versions become effective immediately after publication on this page.