Shipping Policy
Key info:
- Order cutoff: 17:00 ((GMT+5:00) Eastern Standard Time (Ottawa)
- Order handling: 1-3 business days ( Monday to Friday)
- Order transit: 4-6 business days ( Monday to Friday)
- Free shipping on all orders within Canada.
- Delivery Time: 5-9 business days ( Monday to Friday) before the order reaches you.
Cancellations
Something came up and you want to cancel? You can! Let us know via info@vexbury.com and make sure you do this before we ship the order (usually within 1-3 days). Are you too late? Don't worry, you can still return the order. The return shipping costs will be at your expense.
Wrong / damaged items
The package has arrived, but something's wrong? Usually that's an error on our side - that we pack the wrong size or a different color.
Please reach out to info@vexbury.com within 30 days of getting the package. Attach photos, your order number and let us know what's wrong. We'll do our best to resolve the issue quickly.
Delayed Orders:
Okay, so it should take at most 9 days until your order arrives (let's do the math just in case, max 3 for handling and 6 for transit). If there's a delay (and you're not out in the bush), please wait for 3 extra days and then reach out to us - we'll see what's happening.
Contact:
Store Name: Vexbury
Business Address: Oder 20 , 2491 DC , Den haag, Netherlands
Phone Number: +31614552223
E-mail: info@vexbury.com
Monday - Friday: 08:00 am - 5:00 pm
(GMT+5:00) Eastern Standard Time (Ottawa)
We will reply to your messages within 24 hours on business days.